Quality Management System (ISO 9001:2015)

Objective:

The Quality Management System of the SARF covers the field of the:
“Design, Administration, Management and Implementation of Co-Funded and other Projects”
The Quality Management System has been developed based on the:

1. requirements of the ISO 9001:2015 standard

Apart from the above, good practices were considered for the development of the Quality Management System for project administration (e.g., ELOT 1429, 1431-1, 1431-2, 1431-3).

Goals:

• Optimum utilization of the European and National Program funds through transparent and meritocratic procedures for the benefit of the academic community and the society
• Achieving the goals of the program projects within the specified implementation deadline
• Continuous updating of the academic community about the available programs and support provided for the academic community for the successful claim of the programs
• Full knowledge and application of the institutional framework and technical instructions governing European and National Programs
• Timely, quick and effective cooperation of the parties accepting SARF services
• Assuming initiatives aiming at the continuous improvement of SARF services
• Administration of the necessary resources for the observance and continuous improvement of the Quality System according to the ISO 9001:2015 standard.

In order to achieve the above, the Management and Employees are declaring their COMMITMENT to the following principles:  

• application and continuous improvement of the Quality System
• perfect communication between the Administration and the Staff
• perfect cooperation among all our staff members and creation of structured and effective groups
• perfect cooperation with the bodies, the local society and academic community
• continuous improvement of our know-how and diffusion in all personnel
• selection and ongoing training of specialized staff
• constant satisfaction of the parties from our provided services
• adherence to time and financial commitments for the carried-out projects
• ongoing effort to reduce the problems related to the daily lives of the parties serviced by the SARF
• continuous improvement of the effectiveness of the Quality System procedures.